Shipping Policy

Who We Are
Arab Gamers goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs
Standard Shipping: We offer flat charges of AED 30 for orders.
Free Shipping: We offer free shipping on orders above 1000 AED.

Shipping Range
Delivery Area: We currently ship within the United Arab Emirates (UAE).
Future Expansion: We are considering expanding our delivery areas.

Order Processing Time
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Cut-off Time: Orders placed before 16:00 (04:00 PM) (GMT+04:00) or Gulf Standard Time will be processed the same day, those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time
Estimated Delivery: Orders typically arrive within 2-3 business days after processing, depending on the destination.

Shipping Process
Courier Services: We use reliable carriers such as Aramex, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Customs, Duties and Taxes
arabgamers.ae is not responsible for any customs and taxes applied to your Order.

Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns
Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Email: sales@arabgamers.ae
Phone: +971 58 665 1195
Address: Dubai, United Arab Emirates
Hours: Monday - Sunday: 10AM - 10PM