Return & Refund Policy

Thank you for shopping at Arab Gamers.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Returns

Customers have 6 days hassle free return on purchases, and also the below terms and condition apply.

• 6 days after purchase, we can’t offer you a refund or exchange the units.
• After 6 days of purchase, faulty units will be considered as a service after sales terms and we will generate a service warranty tag for the same units.
• Replacement or exchange will only be applicable by the vendor policy.
• Shipping charges of 50.00AED is applicable on any return units per shipment.
• If the customer paid via the payment gateway (online) a charges of 2.5% on the total order is applicable.
• We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exceptions / non-returnable items

• Custom products (such as special orders or personalized items, custom pc)
• Gift cards
• Downloadable software products
• Customized Products as per the customer orders
• Toner and Cartridges.
• Apple Products if the units are been registered.
• Microsoft Surface Products
• Hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@arabgamers.ae

Cancellation

• If the customer cancel the order before delivery, there will be no additional charges on the cancellation.
• Cancellation should be within 3 hours after placing the order online, the cancellation customer should be able to send us a proper email, stating the reason(s) for the cancellation.
• Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 7-12 days for the refund transfer to be completed.
• If customer has paid online through the payment gateway, a charges of 2.5% applicable on the total value of the order.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Late or missing refunds (if applicable)

If your refund is being delayed more than 7-14 days, please contact your bank first to check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

If more than 14 business days have passed since we’ve approved your return, please contact us at sales@arabgamers.ae

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Note:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion