FAQs
Frequently Asked Questions
Where do you deliver in the UAE?
We deliver across UAE. No matter which emirate you stay in, we’ve got you covered.
Do you deliver or ship outside the UAE?
No, currently we only deliver within the UAE. If you wish to send any of our item(s) outside the UAE, you’ll have to make arrangements for the same on your own. Any shipping, handling, forwarding & related costs will have to be borne by you.
How do I create an account?
Creating an account with us is easy. On Home Page you can click on sign up and fill up your details on our Sign Up Pop up page and click Create My Account
How do I know if my order has been completed successfully?
Once you reach our Thank You page with the confirmed details of your order, it means your order was completed successfully. We’ll also send you an email and SMS confirming we’ve got your order.
Can I cancel my order?
Yes, but only if it’s still being processed by us. You can get in touch with us at +971 58 665 1195. We’re available from 9am to 9pm (GST), 7 days a week. However, if your order is already with our delivery partner, you can make use of our free returns policy, which allows you to return your items within 15 days of you purchasing them.
Where do you deliver in the UAE?
We deliver across UAE. No matter which emirate you stay in, we’ve got you covered.
What payment methods can I use?
You’ve got plenty of payment options to choose from. You can use your Visa or Mastercard credit and debit cards, as well as Apple Pay. There's the option for Cash On Delivery too. Pay using one of the below methods: 1- Online Payment via Debit and Credit Cards (Visa, AMEX and MasterCard 2- Pay Cash on Delivery for orders up to a maximum of AED 8,000 *
Can I shop without creating an account?
Yes, you can do this by checking out as a guest. We will, however, need a few details from you like your contact number and address, so we can process your order and know where to deliver it.
How long do I have to return an item?
You have 15 days from the date of purchase to return any item that meets our return policy.
What is the return policy?
We’ll refund an item(s) that is accompanied by the original proof of purchase such as your receipt or tax invoice
- The returned item(s) must be in good and unused condition, in its original sealed packaging and with all paperwork, parts and accessories that came along with it
- We’ll offer your full refund via your original payment method
- There may be some electronics & other items for which returns may not be possible or a restocking fee may apply.
Will I get my VAT refunded when I return an item(s)?
The VAT amount will be included in your total refund amount. Make sure to show your proof of purchase - receipt or tax invoice - when returning your item(s).
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